Refund policy

Last updated: July 11, 2026

At Arbish Store, customer satisfaction is extremely important to us. If you are not entirely satisfied with your purchase, we provide a transparent, easy-to-follow process for returns, replacements, and refunds.

1. Return Eligibility Window

We operate a strict 7-day return and exchange window. You have exactly 7 calendar days from the date your package was marked as "Delivered" by the courier service to formally request a return or structural exchange. If 7 days have passed since your successful delivery, we unfortunately cannot offer you a refund or product exchange.

2. Conditions for a Valid Return

To ensure a successful return approval by our quality inspection team, your item must fulfill the following mandatory criteria:

  • The item must be completely unused, unwashed, unworn, and in the exact condition that you received it.

  • The item must be in its original factory packaging (including inner protective plastics, brand boxes, dust bags, and labels).

  • All original documentation, price tags, manuals, user guides, or free promotional gifts/components included with the purchase must be returned completely intact.

Exempt/Non-Returnable Items: For health, safety, and hygiene reasons, certain categories of goods cannot be returned under any circumstances. This includes cosmetics, skincare items, undergarments, personal care products, custom-made items, and products marked as final clearance or "On Sale."

3. Return Shipping Costs & Instructions

To initiate a return or exchange request, please email our support team at hafeezgul90000@gmail.com with your official Order Number and clear pictures or video proof of the item's condition.

  • Customer Choice Returns: If you are returning an item because of a change of mind, personal preference shifts, or because you ordered an incorrect size, you will be responsible for packing and shipping the item back to our facility at your own logistical cost.

  • Store Mistake or Defect Returns: If the item arrived physically broken or damaged during transit, has a severe factory defect, or if we accidentally dispatched the wrong product or size, Arbish Store will cover all reverse shipping fees or organize a free swap delivery.

4. Inspection and Approval Framework

Once your returned parcel is safely received and logged at our central operational facility, it will undergo a thorough product inspection. We will notify you via email or SMS once your return arrives, and we will follow up to inform you whether your refund has been officially approved or rejected based on the condition of the items.

5. Refund Channels (COD & Pre-Paid)

Once your return is inspected and approved, your refund will be completed using one of the following methods:

  • Cash on Delivery (COD) Purchases: Since cash collections cannot be instantly reversed to your doorstep, refunds for COD orders will be sent digitally. You will be asked to provide your local bank account details (IBAN), EasyPaisa, or JazzCash account details. COD refunds take 5 to 7 business days to complete after approval.

  • Pre-paid (Credit/Debit Card) Purchases: If you paid digitally at checkout, the refund will automatically be credited back to your original payment method. Please allow 7 to 14 business days for banking institutions to clear and reflect the transaction on your statement.

  • Note: Outbound shipping fees paid during the original checkout process are non-refundable. Only the core price of the item will be refunded.

6. Exchanges

We only replace items if they arrive defective or damaged due to factory errors. If you need to exchange a flawed item for the exact same model, please submit your request along with an unboxing video to our email support.

7. Administrative Contact

For processing updates, return tracking verification, or payout questions, please reach out to us at:

  • Email Support: hafeezgul90000@gmail.com

  • Mailing & Operational Headquarters: Pakistan Karachi lyari Ali Muhammad mola Gali no 5, Karachi 74450, Pakistan