Shipping policy

Last updated: July 11, 2026

Thank you for shopping at Arbish Store. We are fully committed to fulfilling, processing, and delivering your products as securely and efficiently as possible. Please review the detailed logistics guidelines that govern our shipping practices below.

1. Order Processing Timelines

All orders are subjected to an administrative and quality-check fulfillment window before physical dispatch:

  • Standard Processing: Orders are typically processed and prepared for shipping within 1 to 3 business days (excluding Sundays and national holidays).

  • Peak Volume Periods: During major seasonal promotional sales, public holidays, or festival seasons, order processing may take up to 4 business days.

  • Fulfillment Alert: You will receive an automated confirmation email or SMS notification once your parcel is formally handed over to our courier partner.

2. Shipping Rates & Delivery Estimates

We provide nationwide shipping across Pakistan. Delivery times depend entirely on your localized geographical zone relative to our central fulfillment node.

  • Karachi Deliveries: 2 to 4 business days post-dispatch.

  • Major Cities (Lahore, Islamabad, Rawalpindi, Faisalabad, etc.): 3 to 5 business days post-dispatch.

  • Rest of Pakistan / Rural & Remote Regions: 5 to 7 business days post-dispatch.

Please Note: Shipping fees are dynamic and will be clearly itemized at your digital checkout panel before final submission. The delivery windows listed above are realistic estimates. External factors such as severe weather delays, transit strikes, or unexpected holiday supply chain backlogs might cause occasional updates to delivery dates.

3. Cash on Delivery (COD) Framework

To ensure safe and accessible online commerce, Arbish Store provides a reliable Cash on Delivery (COD) feature:

  • Payment Terms: Customers choosing COD must pay the exact invoice sum in cash to the delivery rider upon physical arrival.

  • Consignment Policy: Logistical regulations prevent delivery riders from opening, sampling, or demonstrating products before collecting the complete cash invoice amount.

  • Order Verification: First-time orders, heavy weight shipments, or premium-value orders may require a telephone or text verification from our validation desk before they are packed. Unverified orders will be automatically cancelled.

4. Unclaimed Shipments & Delivery Attempts

Our third-party courier companies will make up to two (2) independent delivery attempts at your specified drop-off location. If you are unreachable over the phone, clear of the address, or repeatedly refuse delivery without a valid reason, the package will automatically change to a Return to Origin (RTO) status.

Arbish Store reserves the absolute right to permanently restrict the Cash on Delivery (COD) ordering features for any user account associated with chronic or intentional RTO history.

5. Damaged or Defective Parcels

We carefully handle and bundle all shipments to survive rough transit. If your parcel is clearly crushed, ripped open, or tampered with at the time of delivery:

  • Refuse Delivery: You have the right to refuse the parcel directly from the courier agent, or ensure the clear status of visual damage is noted on the delivery agent's signature system.

  • Media Proof: Take high-quality photos or videos of the compromised packaging immediately.

  • Contact Us: Reach out to our resolution desk at hafeezgul90000@gmail.com within 24 hours of delivery. Promptly lodging a claim helps us handle immediate replacements and secure insurance validation with our courier provider.

6. Contact & Support Information

For real-time delivery tracking help, shipping address corrections, or related logistics inquiries, please contact us:

  • Email Support: hafeezgul90000@gmail.com

  • Mailing & Operational Headquarters: Pakistan Karachi lyari Ali Muhammad mola Gali no 5, Karachi 74450, Pakistan